Cancellation Policy

Cancellations made by you: Individual 121 sessions can be rescheduled up to 48 hours prior to the arranged date and time, but will not be refunded. If you fail to turn up or cancel a session with less than 48 hours notice you will not be refunded. If you cancel & your place can be filled you will be provided with a refund at Matilda’s discretion [minus an admin fee of £15]. Cancellations made by Matilda The Canine Coach: Matilda The Canine Coach reserves the right to cancel a session, & will only do so in extreme circumstances. [These would include adverse weather conditions such as high winds or thunderstorms, not just rain; or personal illness or accident.] Matilda The Canine Coach will try to give you at least 24 hours' notice & discuss alternative options with you, such as transferring your booking to another date.

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